To contact Apple, call Apple directly, start an online chat, or visit a retail store. You can contact Apple customer service if you have problems with their products or if you want to buy devices. If you live in the United States, call Apple Support directly, and if you live outside the United States, find your country's support phone number online. Visit the Apple website to start a live chat or to find a local store. Whether you call, chat, or visit a store, you can easily connect with Apple! Find the serial number of your Apple product before contacting Apple. For assistance with individual products, you will need to provide your serial number when calling or starting a chat. The location of your product serial number depends on the product itself. Check the surface of your product. Most serial numbers are listed in a small box at the bottom. If your product connects to iTunes, check the iTunes menu to find your serial number. On Mac, click "About This Mac" from the menu. Click on "Settings", then select "General" followed by "About". Call (800) APL - CARE for help with iPod, Mac and iPad products. Call this number if you live in the United States. When you connect, please provide the serial number of your product so that you can get specific assistance. Explain the problem to the Apple specialist, and they will either fix your problem or direct you to ship your device. You can drop off your device at a local authorized service provider or send it by mail. The specialist will provide you with a correct address if you wish to mail your device. Apple technical support is available 7 days a week from 7:00 a.m. to 6:00 p.m. M. At 11:00 p. M., Central time.